Delivery & return
Delivery and return of boxes and books
How to order August Sandgren
For your convenience, you will always be sent confirmation of all orders you have placed. No binding agreement has been made before you receive this.
All prices are quoted in Euros. The price indicated at the time of ordering is the sale price. If buying from outside the EU, we will remove the Danish VAT from the retail price, however you will be required to pay the import tax for your country.
Shipping is free in the EU. Outside the EU a regular postage fee will be charged unless you contact us for express delivery (see below). Shipping prices outside the EU are quoted in checkout.
All goods that are in stock are normally delivered within five working days. Products that are out of stock at the time of ordering can be expected within 6 weeks. Delivery of made-to-measure products will be determined on a case-by-case basis.
Delivery terms may vary for items that are out of stock or sold out, and in cases of force majeure or the failure of delivery from our suppliers.
If you wish to cancel an already confirmed order, please send us an email with “Cancellation” in the subject line. Please also state the time of ordering and the order number in the email.
If you have received an order confirmation from us via email, you can return with “Cancellation” in the subject line.
August Sandgren strives to deliver the very highest quality and therefore we offer a two-year guarantee on all our boxes, books and related items.
If your product is in any way defective, please notify August Sandgren within a reasonable time period after receiving the goods. Simply inform us of the details of the defect and include a receipt with the price and time of acquisition, when returning the goods.
Unfortunately, August Sandgren cannot accept packages returned “cash on delivery” or without paid postage.
Right of return
When ordering via Internet you have the right to return your purchase within 14 days for a full refund (excluding postage costs).
The only condition to exercising your right of return is that goods must be handed back in the same condition as they were when received.
If the goods are not in the same condition, August Sandgren will estimate a resale value and repay the estimated amount (excluding postage) to the customer.
There are two possible ways you can return goods:
- You can refuse delivery when it arrives by mail and request that the package be returned to us
- You can accept delivery and return it to us within 14 days. In this case we ask you to include a copy of your receipt. Please mark the parcel “Return of goods”
Address for returning goods:
DK-1459 Copenhagen K
Enclosed in each package is a return address label, which you can use to return your purchases.
The value of the parcel (excluding postage) will be refunded to the account used for payment.
All expenses regarding the return of goods are to be covered by the customer. Therefore August Sandgren will not accept returned products sent back “cash on delivery” or without paid postage.